Need help with something on POF? You have come to the right place! Here you will find help with all aspects of your POF experience.

How do I verify my account?

POF uses SMS verification to ensure we keep spammers and scammers off the platform. Click for help.

Why has my account been deleted?

POF has 0 tolerance for users who are rude, upload fake pictures, married, use sexual language in their first email, upload nude photos or break our terms of service in any way. Any user caught doing so is deleted. You may also be deleted if you accumulate a high number of blocks. Users who are deleted may not signup to the service again.

How do I create my POF profile?

To create your free POF profile, click here.

How do I edit my profile?

If you are looking to update details in your POF profile, change your username or your registration information, please click here or Read more...

How do I edit my username?

To update your username, go to Edit Profile. Scroll down to the "Username" field at the very bottom of the page, and enter your new username. Then, click "Update Registration" to save your change.

How do I send someone a message?

On the profile of the user you wish to send a message to, scroll to the bottom click Message User Now. Read more...

Message is missing

We delete all messages after 30 days. If a user is deleted than all of their messages are removed immediately.

Unblock a user

To unblock a user go here.

How do I delete my account

Go here Delete account

How do I Manage My Upgrade

Go to My Account if your upgrade was purchased via itunes it must be managed via Itunes Apple Store.

How do I upload an image to my POF profile?

click Images on the menu. There, click the green Click to Upload Image button, and select your image. Read more...

How can I log in if I've forgotten my username or password?

If you forgot your login credentials, please enter your email address here

How do I become an Upgraded Member on POF?

Becoming an Upgraded Member on POF unlocks all of our great features, getting your profile the most attention! To become an Upgraded Member on POF click here.

Does POF have a mobile app?

Download the latest version of the free POF iPhone App here.
Download the latest version of the free POF iPad App here.
Download the latest version of the free POF Android App here.

Does POF have a customer support phone number?

POF does not provide general customer support over the phone. As many requests are technical in nature these are more easily explained in writing, and we'd be happy to assist you online.

You can contact POF customer support online via our help center when logged in to your POF account.

Please be aware that there are many fake customer support numbers posted online, and these are not affiliated with POF. Please know POF customer support is always available free of charge. You should never pay to have your questions answered, nor will POF ever ask for your password, full credit card or banking details, or to remotely connect to your computer for any reason.

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